Paulo Gonçalves is Associate Professor of Management at USI and Academic Director of the Advanced Master in Humanitarian Logistics and Management. Previously, he has held appointments at the MIT Sloan School of Management and the University of Miami. He obtained his PhD in Management Science and System Dynamics from MIT Sloan School of Management and his MSc degree in Technology and Policy from MIT.

His work focuses on understanding how managers react to supply chain disruptions and the operational and strategic problems that ensue, evaluating policies that can improve system performance. His research combines a number of techniques such as case base, simulation, optimization, econometrics and nonlinear dynamics.

He has taught a range of courses such as operations management, project management, decision models and system dynamics, at undergraduate, graduate (MBA) and PhD level. He has also taught executive programs in operations management and system dynamics. He has published in the areas of supply chain management, behavioral operations, and nonlinear dynamics. His publications have appeared in Production and Operations Management, Journal of Business Logistics, System Dynamics Review, IEEE Engineering Management Review, Sloan Management Review and California Management Review.

Publications

• 2009. Bodies of Knowledge for Behavioral Operations Management. Forthcoming Production and Operations Management. (with E. Bendolly, R. Croson, and K. Schultz).
• 2009. Construction by Replacement: A New Approach in Simulation Modeling. Forthcoming System Dynamics Review. (with J. Hines, T. Malone, G. Herman, J. Quim by, M. Murphy-Hoye, J. Rice, J. Patten, H. Iishi).
• 2009. Updated replacement hierarchy.
• 2009. Behavior Modes, Pathways and Overall Trajectories: Eigenvalue and Eigenvector Analysis of Dynamic Systems. System Dynamics Review. 25(1) 35-62.
• 2007. The Art of Managing New Product Transitions. MIT Sloan Management Review. 48(3) 73-80. (with Feryal Erhun and Jay Hopman).
• 2006. The Impact of Customer Response on Inventory and Utilization Policies. Journal of Business Logistics. 27(2) 103-128.
• 2005. The Impact of Endogenous Demand on Push-Pull Production Systems. System Dynamics Review. 21 187-216.(with Jim Hines and John Sterman) - Supplemental material.
• 2001. Past the Tipping Point: The Persistence of Firefighting in Product Development. California Management Review. 43 (4) 64-88. Summer. (with Nelson Repenning and Laura Black).
• 2002. Reprinted as Repenning, N., P. Goncalves, and L. Black. "Past the Tipping Point: The Persistence of Fire Fighting in Product Development." IEEE Engineering Management Review, 30 (4) 29-41.

Working papers

• 2007. Dealer Hoarding, Sales Push and Seed Returns: Characterizing the Interdependency between Dealer Incentives and Salesforce Management. Under second round of reviews at Production and Operations Management.
• 2007. Behavioral Causes of the Bullwhip Effect: Satisficing Policies with Limited Information Cues. Under revision for resubmission to Journal of Operations Management. (with R. Oliva).
• 2007. To Whom, When and How Much to Discount? A Constrained Optimization of Customized Temporal Discounts. Under review. (J. Johnson, G. Tellis, E. Ip).
• 2008. System Dynamics Modeling of Humanitarian Relief Operations. Under review

Other Publications

• 2009. Heuristics, biases and wrong lessons learned in humanitarian operations 2009 International Aid & Trade Review 15.
• 2005. Demand Bubbles and Phantom Orders in Supply Chains in TSL Dissertation Abstracts 2004 Transportation Science and Logistics Section Dissertation Prize Competition Transportation Science. 39 (3): 429 - 440.
• 2003. Demand Bubbles and Phantom Orders in Supply Chains. Unpublished Dissertation Sloan School of Management, Massachusetts Institute of Technology, Cambridge, MA. (Received doctoral dissertation award 2004 Council of Supply Chain Management Professionals - CSCMP.) MIT MLOG news for CLM award
• 2002. Supply Chain Management: Our Future, Our Opportunity, Our Responsibility. Awarded academic scholarship Council of Logistics Management New England Roundtable.

Related Information

• Management Science Models for Decision Making Course
• USI Website